Shipping & Returns

At Ellekitch, we are dedicated to providing a smooth and reliable shopping experience for our customers across Europe. Below, you will find important details regarding our shipping and return policies:

Shipping Information
We currently offer shipping to 16 European countries, including Austria, United Kingdom, Finland, Switzerland, Sweden, Spain, Portugal, Poland, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, and Norway.
All orders are shipped with free shipping included, with no additional delivery charges.
Orders are processed within 1-3 business days. Delivery usually takes 6 to 10 business days, depending on your location.
You will receive a tracking number for your order once dispatched.
We collaborate with trusted carriers to ensure safe and timely deliveries.
In case of delays exceeding 30-45 days, or if the item is damaged or lost, we offer a full refund. Please contact us at ellekitchshop@gmail.com for assistance.

Return & Refund Information
You can return your item within 30 days from the delivery date.
We provide free return shipping on eligible items.
Items must be unused and in original packaging. You’ll need the receipt or proof of purchase to start the return process.
Once your return is received and inspected, a refund will be processed to your original payment method within 10 business days.
Customers within the EU can cancel or return their order within 14 days without any reason.

For a more detailed understanding of our return process, please refer to our Return & Refund Policy and Shipping Policy.

How to Contact Us
For any shipping-related issues, including return or refund requests, or if you need further assistance, please reach out to us at ellekitchshop@gmail.com.