FAQ

Frequently Asked Questions 

1. Which countries do you ship to?

We currently ship to 16 European countries: Austria, United Kingdom, Finland, Switzerland, Sweden, Spain, Portugal, Poland, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, and Norway.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders to eligible countries in our shipping zone.

3. How long does delivery take?

Orders are processed within 1–3 business days. Delivery usually takes 6 to 10 business days depending on your location.

4. Can I track my order?

Absolutely. Once your order ships, you’ll receive an email with a tracking number to follow your package.

5. Can I cancel my order?

Yes, you can cancel your order before it has been processed. For assistance, please contact us at ellekitchshop@gmail.com.

6. What is your return policy?

We offer a 30-day return policy with free return shipping. Items must be unused and in original packaging. For details, visit our Return & Refund Policy.

7. My item arrived damaged. What should I do?

Please inspect your order upon delivery. If it's damaged or incorrect, email us immediately at ellekitchshop@gmail.com. We'll resolve it quickly.

8. Do your products come with a warranty?

We don’t offer formal warranties, but we’ll gladly resolve any product defects or issues within 30 days of delivery.

9. How can I contact customer support?

You can reach us anytime at ellekitchshop@gmail.com. We typically respond within 24 hours on business days.

10. Do I need an account to place an order?

No account is required. You can check out as a guest or create an account for faster future purchases.

11. Where are your products shipped from?

All orders are fulfilled and shipped directly from our suppliers in China, with secure packaging and reliable logistics partners.

12. Will the website adjust to my location?

Yes. Our website automatically adapts to your language and currency based on your location for a smoother shopping experience.